Terms of Service

The short version

Resly is provided as is, on a best-effort basis. We work hard to keep it running well, but we don't promise a specific level of uptime or support under these standard terms. If your organization needs guaranteed availability, response times, or other commitments, we're happy to put a custom Service Level Agreement in place — just get in touch.

Acceptance of terms

Resly (the "Service") is operated by Awesome Machinery, LLC ("Resly," "we," "us," or "our"), a Delaware limited liability company. By accessing or using the Service, you agree to these Terms of Service ("Terms"). If you are using Resly on behalf of an organization — such as a co-op, condominium, HOA, or management company — you represent that you are authorized to accept these Terms on its behalf. If you do not agree, do not use the Service.

The service

Resly provides a building-management and community platform, including a resident forum, maintenance and casework tools, a document library, messaging, a shared calendar, and delivery of notices by app, email, SMS text message, automated voice call, and messaging bridges. We may add, change, or remove features over time. Use of the Service is also governed by our Privacy Policy.

Accounts and access

Membership is closed and managed by your organization's administrators. You are responsible for activity under your account and for keeping access to your email or phone secure, since sign-in uses a link or code sent to you. Notify your administrator or us promptly of any unauthorized use.

Text messages and voice calls

If your building uses Resly's phone features, you may receive SMS text messages and automated voice calls from Resly on behalf of your organization. These can include one-time verification codes, critical or time-sensitive alerts, and general notices sent by your building's administrators. Message frequency varies with your building's activity, and message and data rates may apply.

You opt in to these messages and calls yourself: when a phone number is added to Resly, we ask you to confirm it — by entering a one-time code we text you — before any further messages or calls are sent to that number. Confirming is what gives your consent to receive them there. You can withdraw consent for texts at any time by replying STOP to any message; reply HELP for help. Consent is not a condition of using the Service, and opting out of texts does not affect app or email delivery. You are responsible for keeping your contact details current and for notifying your administrator if your number changes.

Your content

You and your organization retain ownership of the content you put into Resly. You grant us a limited license to host, store, transmit, and display that content solely to operate the Service for you — including delivering messages to the residents and channels you choose. You are responsible for the content you post and for having the right to post it.

Acceptable use

You agree not to use Resly to:

• Violate any applicable law or the rights of others.
• Post content that is unlawful, harassing, or that you have no right to share.
• Attempt to access data or accounts that are not yours.
• Interfere with, disrupt, or place undue load on the Service.

Availability and support

We provide the Service on a reasonable best-effort basis and aim to keep it available and responsive, but under these standard Terms we make no guarantee of uptime, availability, or support response times, and we may perform maintenance or change the Service as needed. Organizations that need formal commitments can request a custom SLA by contacting hello@resly.cc; where a signed SLA is in place, its terms govern availability and support.

Disclaimer of warranties

The service is provided "as is" and "as available," without warranty of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that data will never be lost. You are responsible for keeping your own copies of content you value.

Limitation of liability

To the maximum extent permitted by law, Resly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill, arising out of or relating to your use of or inability to use the service. Our total aggregate liability shall not exceed the amounts you paid us for the service in the twelve months before the event giving rise to the claim.

Termination

You or your organization may stop using Resly at any time. We may suspend or terminate access if these Terms are violated or as needed to protect the Service or its users. Provisions that by their nature should survive termination — including the disclaimers and limitation of liability — survive.

Dispute resolution and arbitration

Please read this section carefully — it affects your legal rights, including your right to bring a lawsuit in court and to participate in a class action.

Informal resolution first. Before starting an arbitration, you agree to try to resolve the dispute informally by sending a written description of it to legal@resly.cc, and we'll do the same for any dispute we raise. If the dispute isn't resolved within 30 days, either party may begin arbitration.

Agreement to arbitrate. You and Awesome Machinery, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court — except that (1) either party may bring a qualifying claim in small-claims court, and (2) either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information. This agreement to arbitrate is governed by the Federal Arbitration Act.

How arbitration works. The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules — except that where the party bringing the claim is an individual using the Service for personal, family, or household purposes, AAA's Consumer Arbitration Rules and Consumer Due Process Protocol apply instead. The arbitration may be conducted in Delaware or, at your election, by video or telephone, and the arbitrator's award may be entered as a judgment in any court with jurisdiction.

Class-action waiver. You and Awesome Machinery, LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim — and only that claim — will be severed and may proceed in court.

Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@resly.cc with your name, the organization you're associated with, and a statement that you decline to arbitrate. Opting out won't affect any other part of these Terms.

Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration under the section above, the state and federal courts located in Delaware have exclusive jurisdiction, and you and Awesome Machinery, LLC consent to venue there.

Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll update the effective date above and, where appropriate, notify administrators. Continued use of the Service after changes take effect means you accept the revised Terms.

Contact

Questions about these Terms, or interested in a custom SLA? Reach us at legal@resly.cc, or write to us at Awesome Machinery, LLC, 1252 Forrest Ave, Dover, DE 19904.