Terms of Service

The short version

Resly is provided as is, on a best-effort basis. We work hard to keep it running well, but we don't promise a specific level of uptime or support under these standard terms. If your organization needs guaranteed availability, response times, or other commitments, we're happy to put a custom Service Level Agreement in place — just get in touch.

Acceptance of terms

By accessing or using Resly (the "Service"), you agree to these Terms of Service ("Terms"). If you are using Resly on behalf of an organization — such as a co-op, condominium, HOA, or management company — you represent that you are authorized to accept these Terms on its behalf. If you do not agree, do not use the Service.

The service

Resly provides a building-management and community platform, including a resident forum, maintenance and casework tools, a document library, messaging, a shared calendar, and delivery of notices by app, email, SMS, phone, and messaging bridges. We may add, change, or remove features over time. Use of the Service is also governed by our Privacy Policy.

Accounts and access

Membership is closed and managed by your organization's administrators. You are responsible for activity under your account and for keeping access to your email or phone secure, since sign-in uses a link or code sent to you. Notify your administrator or us promptly of any unauthorized use.

Your content

You and your organization retain ownership of the content you put into Resly. You grant us a limited license to host, store, transmit, and display that content solely to operate the Service for you — including delivering messages to the residents and channels you choose. You are responsible for the content you post and for having the right to post it.

Acceptable use

You agree not to use Resly to:

• Violate any applicable law or the rights of others.
• Post content that is unlawful, harassing, or that you have no right to share.
• Attempt to access data or accounts that are not yours.
• Interfere with, disrupt, or place undue load on the Service.

Availability and support

We provide the Service on a reasonable best-effort basis and aim to keep it available and responsive, but under these standard Terms we make no guarantee of uptime, availability, or support response times, and we may perform maintenance or change the Service as needed. Organizations that need formal commitments can request a custom SLA by contacting hello@resly.cc; where a signed SLA is in place, its terms govern availability and support.

Disclaimer of warranties

The service is provided "as is" and "as available," without warranty of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that data will never be lost. You are responsible for keeping your own copies of content you value.

Limitation of liability

To the maximum extent permitted by law, Resly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill, arising out of or relating to your use of or inability to use the service. Our total aggregate liability shall not exceed the amounts you paid us for the service in the twelve months before the event giving rise to the claim.

Termination

You or your organization may stop using Resly at any time. We may suspend or terminate access if these Terms are violated or as needed to protect the Service or its users. Provisions that by their nature should survive termination — including the disclaimers and limitation of liability — survive.

Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll update the effective date above and, where appropriate, notify administrators. Continued use of the Service after changes take effect means you accept the revised Terms.

Contact

Questions about these Terms, or interested in a custom SLA? Reach us at legal@resly.cc.